Refunds & Disputes

Something wrong with a charge?

Email support@quikchargetn.com within 30 days of the rental. Include:

• the date and approximate time
• the kiosk location
• the last 4 digits of your card (never send the full number)
• what happened

We aim to reply within 1 business day.

When we refund

• Kiosk malfunctions: if the kiosk did not release a portable charger, did not register your return, or the portable charger didn't work, we will review the kiosk records and refund the affected charge.
• Rental time already used is not refundable.

The $30 hold

The $30 hold is released when your return is confirmed. How fast it disappears from your statement depends on your bank, usually 3-7 business days. We can't speed that up.

Please ask us first

If something looks wrong, please contact us before filing a chargeback with your bank. Most problems are faster to fix directly, and we're glad to help. You can still contact your bank at any time.